FAQ

Does it work in a hot hotel room?

Up to about 75 F in the room, it holds 36 to 46 F. Above about 80 F it drifts warmer than the set point, because it cools relative to the room. If the room is hot, turn the air conditioning on, keep it out of the sun, and keep the lid closed. If you need a fixed temperature in a hot room with no power, no portable cooler of this size does that. Use the hotel fridge and the VialHaus case.

Why not just use the kitchen fridge?

Do, for the vials you are not using this week. The Cold is for the ones you are: on the nightstand, on a desk, in the car, in a hotel. It is also for the fridge door problem, where things roll, chip and get lost. The tray keeps up to 28 vials upright and in order.

Can I fly with it in hand luggage?

Yes. The built-in battery is 13,600 mAh at 3.7 V, about 50 Wh, under the 100 Wh limit airlines apply to devices with lithium cells, so it travels in carry-on. TSA allows medically necessary liquids in carry-on above the 3.4 oz limit; declare them at the checkpoint. Cooling accessories for those items meet TSA guidance at screening. TSA does not approve products, so we do not say "TSA approved". The EU rule is on our travel page, and the travel card in your digital kit has both.

How big is it?

Outside 9.6 x 8.1 x 7.3 inches, about 5 lb with the battery. Inside the tray is 7.3 x 4.1 x 1.6 inches. It sits on a nightstand and fits a carry-on.

What fits inside?

The tray is 7.3 x 4.1 x 1.6 inches inside (186 x 105 x 40 mm). Standard 3 ml vials stand upright, up to 28 of them. 10 ml vials and pens lie flat in the side bay. Tall 10 ml vials with the cap on do not stand.

Where does it ship from, and how fast?

From a warehouse inside the United States. Most orders arrive in 3 to 8 days, tracked, free. There is no import charge at the door because nothing crosses a border. We ship to the United States only for now.

What if it stops cooling?

30-day returns for any reason. If it stops cooling in the first 30 days we replace it. Choose "Standard + 2-year cover" at checkout and that promise runs two years from delivery, no forms, just email hello@vialhaus.com.

What is in the free digital kit?

Three things, linked in your order confirmation email: the web Date Tracker, a printable label sheet, and a travel card with the actual TSA and EU wording.

Does the case keep vials cold on its own?

No. The case protects, organizes and blocks light. For a travel day, freeze the VialHaus Cold Packs and put the case inside any insulated bag. For the vials you are using this week, that is what the VialHaus Cold is for.

Will 10 ml vials fit the cases?

Yes. Sockets take standard 3 ml and 10 ml vials up to 22 mm across. The 26 Protocol case also takes two 30 ml bottles.

Is the packaging discreet?

Matte black cases with no branding on the outside and no medical symbols. Plain outer packaging.

How long is delivery on the cases?

Dispatched within 2 business days, 6 to 13 days within the US, tracked. Import charges are prepaid, nothing is due on delivery. The Cold ships separately from a US warehouse in 3 to 8 days.

Returns?

30 days, for any reason. Email hello@vialhaus.com with your order number.

VialHaus products are storage accessories. They contain no medication and are not medical devices. Nothing on this site is medical advice.